Terms & Conditions - Vitrafom Glassware
VALIDITY
Our quotations are valid for 7 days. If an order/payment is received after 7 days, we reserve the right to recalculate the price, taking the current rates of exchange and stock availability into account.
PRICES
Our prices are quoted exclusive of VAT. Prices are subject to change without prior notice, due to the current Rate of Exchange and any variation in this rate by more than 5% will be adjusted.
Prices quoted include deliver charge for South Africa only.
TERMS
Account Holders: Strictly 100% NETT within 30 days from statement. Failure to pay may result in your account being put on hold and levy interest at Prime plus 2% is charged on all overdue accounts
PRE-PAYMENTS
If paying EFT please email proof of payment to us using the Quote/Sales Order or Invoice number. Goods will be released once payment reflects in our account or we have received your proof of payment. No cheque payments.
Cash is not accepted. We do not have credit/debit card scanners, however you can use the Payfast facility on this website.
LEAD TIMES
Ex-Stock: Goods are available at our warehouse. Subject to prior sale.
Ex-import: 10-12 weeks from the date of an official order. For Shorter delivery time, please contact us.
Special Manufacturing: Glassblowing; 20 working days
Special Non-Stock: 10 – 12 weeks
Lead times are given in good faith but availability is always subject to prior sale.
DELIVERY
We will courier your order with our courier for all customers based in South Africa only. exclusive of VAT.
Clients are welcome to make use of their own courier companies.
COLLECTION
For companies making use of their own courier services, please send us your waybill. Should you fail to do so, we will not be held accountable for your goods being collected by the wrong person and you will still be accountable for payment thereof.
Non-Account holder: Can be collected after receipt of your payment (proof of payment must be sent to us via email – vitraformglass@vitraform.co.za). Before collection please check that your payment has cleared and your order is ready for collection. Please notify us of who will be collecting your order. Should you fail to do so, we will not be held accountable for your goods being collected by the wrong person.
EQUIPMENT
All equipment and instrumentation is quoted excluding training and installation, unless stated in the line note of this item. Please ensure you read and follow the instructions in the manual provided with the equipment or instrumentation.
Vitraform Glassware (Pty) Ltd will not be held liable for any damage due to incorrect usage.
If you require training or installation, please request and we will quote accordingly.
CANCELLATION
Orders received for special manufacture or import are firm and not subject to cancellation, regardless of any delays that may occur due to unforeseen circumstances.
Special Non-Stock Items: Pre-payment of 50%-100% deposit may be requested.
Once ordered no cancellation will be accepted.
Manufacturing: Once Production has commenced no cancellation will be accepted. No returns will be accepted unless the goods were incorrectly made by the Manufacturer.
RETURNS
Please note that we do not accept returns of specially manufactured items, and we do not offer refunds. We will only accept returns of stock items, within 7 days from the purchase date, after prior notice has been accepted by Management.